I used to understand and wholly agree to this statement: “It’s not what you say but how you say it.”
But I have come to realize that there are also people who may speak in a polite, friendly, or sweet tone but just do so to disguise what may otherwise be harsh, demeaning, or demanding words.
What I know now is that when we are trying to communicate with people we still have to consider these TWO things together: the WHAT we are saying and the HOW we are saying it.
Doing so leaves less room for confusion and misinterpretation, don’t you think?